Help / FAQs
JOSE Preferred Use Memorandum
KVG GPC Payment Agreement
KVG - JOSE Brochure
What is KVG Supply?
KVG Supply is an online ordering platform for GPC holders under Blanket Purchase Agreement contract W564KV-20-A-0002
Who is authorized to purchase from KVG Supply?
Any authorized GPC holders can purchase from KVG Supply.
Is KVG Supply Open to the Public?
No. KVG Supply offers special pricing and delivery terms only to GPC holders.
Is KVG Supply affiliated with AAFES?
No. KVG Supply provides a specially authorized alternative to existing systems under Blanket Purchase Agreement contract W564KV-20-A-0002.
Is KVG Supply a GSA website?
No. KVG Supply provides a specially authorized alternative to existing systems under Blanket Purchase Agreement contract W564KV-20-A-0002.
Where is KVG Supply located?
KVG Supply headquarters and main warehouse are in The Netherlands to best serve our customers deployed in Europe.
Who is responsible for this contract?
409th Contracting Support Brigade/Theater Contracting Center (TCC) Unit 23152, APO AE 09054 Kleber Kaserne, Bldg. 3233
Do I need to get any other approval to use KVG Supply?
Please follow specific GPC guidance from your command.
How secure is KVG Supply?
KVG Supply uses the latest encryption technology to secure your information and never stores any GPC data. All transactions are processed in the United States.
Does KVG Supply report my spending?
Yes. All purchases are reported to the Theater Contracting Center (TCC).
Where does KVG Supply deliver?
KVG Supply currently delivers to all the European countries and we are continually expanding our reach.
How long does it take to get my order?
KVG Supply uses regional warehousing and expedited shipping to deliver within 3 business days for most items in stock.
Do I have to pick up my order from somewhere on base or at the gate?
No! DHL will bring your packages right to your door.
My country is not listed as a delivery option. Can I still order?
RFQs can be sent directly to us at sales@kvgsupply.com for any items you need.
Can I purchase from KVG Supply for delivery to CONUS?
For now, KVG Supply specializes in serving Europe, but sign up below for exciting updates as we expand coverage!
Can I ship to an APO?
Yes, but it will take substantially longer: it has to go from right next door, over the Atlantic, twice before it will show up at your APO. Then someone will probably sign for it and take it. We don't want that. We want you to get and use the supplies that you ordered, in a timely fashion. With that in mind, we established HQ in the Netherlands, so we ship from Europe to expedite your orders. For this to work, though, we need the commercial address of your building, so the packages come directly to you.
What can I buy with my GPC?
Anything on KVGSupply.com!
Am I getting a Government discount at KVG Supply?
Yes! KVG Supply prices are discounted for GPC purchases.
Do purchases from KVG Supply include VAT?
No. There is no VAT charged for items purchased on KVG Supply.
What if I need something that isn’t listed?
RFQs can be sent directly to us at sales@kvgsupply.com for any items you need.
What if there is a problem with my order or I change my mind after purchase?
Our goal is that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, reach out and let us know - we will seek to take immediate action on any issues that may arise.
Return Policy
Customized Products & Special Orders: If you have a customised product or it has been ordered especially for you, it is NOT ELIGIBLE for cancellation, return, or exchange.
Non-Customized & Unused Products (original packaging must be intact): Within the first between 20% and 50%, depending on the product.
Return shipping costs will be deducted from the value of the order.
Non-Customized & Unused Products (original packaging must be intact): Within the first between 20% and 50%, depending on the product.
Return shipping costs will be deducted from the value of the order.
I don’t have a GPC, can I still shop?
Yes! You can create an account, compare prices, build shopping carts and then send them directly to your unit’s GPC holder for purchase.
Can I use my personal or corporate credit card to place orders?
No. KVG Supply is only authorized for purchases with US Government GPC cards.
Is there a limit on how much I can buy from KVG Supply?
Please follow specific GPC guidance from your command.
Can I make large purchases from KVG Supply?
KVG Supply will accept any order from an authorized GPC.
After placing an order, when is my card charged?
Payment is processed and your card is charged as soon as the order is placed.
Why can I not access my account?
Your computer stores information regarding previously visited websites and, at times, that information might be out of date. In order to update that information, you might need to clear your browser’s cache - please read this article for more information on how to do that. How to refresh browser cache
