Help / FAQs

Yes, KVG is ISO 9001:2015 certified in the following scope: Program Management Services, Logistic Support, Multilateral Exercises and Operations, Transportation, Life Support, Staffing, Charter Services, Maintenance Services, Construction/Renovation, and Procurement for the Defense Industry
KVG Supply is an online ordering platform for GPC holders under Blanket Purchase Agreement contract W564KV-20-A-0002
Any authorized GPC holders can purchase from KVG Supply.
No. KVG Supply offers special pricing and delivery terms only to GPC holders.
No. KVG Supply provides a specially authorized alternative to existing systems under Blanket Purchase Agreement contract W564KV-20-A-0002.
No. KVG Supply provides a specially authorized alternative to existing systems under Blanket Purchase Agreement contract W564KV-20-A-0002.
KVG Supply headquarters and main warehouse are in The Netherlands to best serve our customers deployed in Europe.
409th Contracting Support Brigade/Theater Contracting Center (TCC) Unit 23152, APO AE 09054 Kleber Kaserne, Bldg. 3233
Please follow specific GPC guidance from your command.
KVG Supply uses the latest encryption technology to secure your information and never stores any GPC data. All transactions are processed in the United States.
Yes. All purchases are reported to the Theater Contracting Center (TCC).
KVG Supply currently delivers to all the European countries and we are continually expanding our reach.
KVG Supply uses regional warehousing and expedited shipping to deliver within 3 business days for most items in stock.
No! DHL will bring your packages right to your door.
RFQs can be sent directly to us at sales@kvgsupply.com for any items you need.
For now, KVG Supply specializes in serving Europe, but sign up below for exciting updates as we expand coverage!
Yes, but it will take substantially longer: it has to go from right next door, over the Atlantic, twice before it will show up at your APO. Then someone will probably sign for it and take it.  We don't want that. We want you to get and use the supplies that you ordered, in a timely fashion. With that in mind, we established HQ in the Netherlands, so we ship from Europe to expedite your orders. For this to work, though, we need the commercial address of your building, so the packages come directly to you.
Anything on KVGSupply.com!
Yes! KVG Supply prices are discounted for GPC purchases.
No. There is no VAT charged for items purchased on KVG Supply.
RFQs can be sent directly to us at sales@kvgsupply.com for any items you need.
Our goal is that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, reach out and let us know - we will seek to take immediate action on any issues that may arise.
Customized Products & Special Orders: If you have a customised product or it has been ordered especially for you, it is NOT ELIGIBLE for cancellation, return, or exchange.
Non-Customized & Unused Products (original packaging must be intact): within the first 10 days, and incurring a restocking fee between 20% and 50%, depending on the product.
Return shipping costs will be deducted from the value of the order.
Yes! You can create an account, compare prices, build shopping carts and then send them directly to your unit’s GPC holder for purchase.
No. KVG Supply is only authorized for purchases with US Government GPC cards.
Please follow specific GPC guidance from your command.
KVG Supply will accept any order from an authorized GPC.
Payment is processed and your card is charged as soon as the order is placed.
Your computer stores information regarding previously visited websites and, at times, that information might be out of date. In order to update that information, you might need to clear your browser’s cache - please read this article for more information on how to do that.  How to refresh browser cache
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